Privacy Policy
Business Name: Castechpest.com
Castechpest.com (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you access or use our website, related services, and communication platforms (collectively, the “Site” or “Services”).
BY ACCESSING OR USING OUR SITE OR SERVICES, YOU AGREE TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Personal Information We Collect
We may collect various types of personal information, including:
- Contact Information: Name, email address, phone number, mailing address
- Authentication Info: IP address, social media IDs, usernames, and passwords
- Payment Details: Credit/debit card numbers, bank account info
- Demographics: Age, gender, occupation, income level
- Geolocation Data
- Device/Internet Activity: Browsing history, click behavior, session tracking
- Commercial History: Services viewed or purchased
- Media: Photos, videos
- Behavioral Inferences: Preferences or patterns inferred from your usage
2. How We Use Personal Information
We may use your information for:
- Transactional: Managing purchases, subscriptions, account setup
- Analytical: Understanding user behavior to improve functionality
- Marketing: Promotions, loyalty programs, retargeting, advertising
- Operations: Troubleshooting, customer service, maintenance
- Content: Reviews, media sharing, and customer-generated content
- Security: Fraud detection, threat monitoring
- Compliance: Legal, auditing, and business operations
3. How We Collect Personal Information
We may collect information:
- Directly from you via forms, communications, purchases, etc.
- From Service Providers, such as analytics or payment platforms
- From other sources, like public social media or data partnerships
- Passively, using cookies, trackers, and session recording technology
4. Information Sharing
We may share your data with:
- Service Providers: For hosting, analysis, payment, marketing, and more
- Affiliates: Subsidiaries or related entities, where permitted
- Business Transfers: Mergers, sales, or asset transfers
- Legal Compliance: Government or law enforcement as required
5. Mobile Messaging Privacy
If you opt into our SMS/mobile messaging (e.g., via Thryv):
- We use your info only for communication and account-related notifications
- We do not sell or share phone numbers for third-party marketing
- For more, please see our Terms of Use
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Site functionality
- Usage analysis
- Personalized advertising
You can disable cookies via your browser settings, but some services may not work properly.
We may use Google Analytics. You can opt out at:
https://tools.google.com/dlpage/gaoptout/
7. Session Replay Technology
We may record your on-site behavior (clicks, scrolls, input) using session replay tools for quality control and customer service purposes. This data may be processed by a trusted third-party provider.
8. Chatbot Technology
If you use our chatbot, we collect:
- Your messages and data shared
- A full transcript of the conversation
This is used to enhance service and may be stored securely with a service provider.
9. Advertising and Online Tracking
We allow third parties to place ads and track interactions across devices using cookies, pixels, and IDs (e.g., Google Ad ID). They may combine this data across platforms for analytics and personalized ads.
To opt out of targeted ads:
10. Managing Preferences
To stop marketing emails, click “Unsubscribe” in any promotional message.
Note: You may still receive transactional messages related to your account.
11. Sharing Information Publicly
If you post on public areas of our Site (e.g., reviews, comments), others may view and use that information. We are not responsible for third-party use of any information you share publicly.
12. Security
We use commercially reasonable measures to protect your information. However, no system is completely secure. Transmission of data is at your own risk.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing them with your information.
14. Children’s Privacy
Our Site is not intended for individuals under 13 years old. We do not knowingly collect information from children. If we learn we have, we will delete it promptly.
15. International Data Transfers
All data is stored and processed in the United States. If you’re located outside the U.S., you consent to transferring and processing your data under U.S. law.
16. Notice to Canadian Residents
Under Canadian law, you have the right to access or correct your data and may withdraw consent at any time (subject to legal and contractual obligations). Contact us to request access or changes.
17. Changes to this Policy
We may update this Privacy Policy at any time. Changes are effective immediately upon posting. Please review it periodically.